Susan R. Packal

Director of Legal Business Operations and Strategy at Hilton Worldwide

She serves on the senior leadership team for the global legal department. A key advisor to the GC since she joined the team in 2012, Packal directs Hilton Legal’s global business operations and strategy. Dedicated to innovation, she has helped transform core programs to better align Hilton’s legal processes with its business strategy. An ACC 2015 “Leading Practice Profile” highlighted the team’s pioneering, creative approach to preparing the RFP materials package Hilton Legal used for its recent convergence initiative: The RFP was put on a thumb drive which was encased in a plastic card to resemble a Hilton hotel room key.

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