As a recognized expert in issue and crisis management, Dr. Tony Jaques has worked for more than 20 years as a crisis manager for a major US multinational. He is now managing director of Melbourne-based Issue Outcomes P/L, which specializes in developing and evaluating corporate response systems. Jaques lectures and writes widely in the field and his latest book is Crisis Counsel: Navigating Legal and Communication Conflict.
When it comes to crisis, whoever leads the response can make or break a company’s reputation. Issue Outcomes’ Tony Jaques debates whether lawyers or communicators should take the lead – or both. #ACCDocket
The likelihood of disagreement, and the severity of consequences, is never greater than in the pressure-cooker environment of a crisis. Understanding how communications professionals interact with in-house counsel is part of the solution.
